Policies

Refund policy

Unused gift principal that cannot be honored because of a platform error or because the shop can no longer honor it is refunded to the sender together with the CupDrop service fee. Redeemed principal cannot be refunded. For other refund requests, principal and service-fee refunds are calculated separately under this policy and applicable law. Refunds never exceed the original payment.

These texts are configurable by CupDrop administrators and have not been reviewed by counsel. Stored-value, gift-card, tax and unclaimed-property rules vary by state and require legal review before launch.